Troubleshooting Guide

Troubleshooting your app:

Check the App Store for updates.
Change to a different WiFi connection ᯤ.
Fully Close and Re-open to restart the app.
Check your storage. Make sure you have a minimum of 2.5 GB of storage available.
Try turning your device off and back on to refresh your memory.

Troubleshooting your connection:

Make sure your WiFi connection has Full bars ᯤ
If you are on WiFi on a mobile device, try switching to Cellular Data 📶.
- If Cellular Data works, this means your WiFi is not strong enough to connect to EpisodeXOXO.

Reinstalling your app:

On iOS (iPhone and iPad)
1. Tap and hold the app icon until a menu pops-up.
2. Select 'Remove App'
3. Select 'Delete App'
4. Select 'Delete'
5. Re-install the app from the Apple App-Store:
  - https://apps.apple.com/us/app/episode-xoxo/id1605250250

On MacOS
1. Open the 'Finder' application
2. Select 'Applications' from the left side Favorites section
3. Right-click or two-finger tap the EpisodeXOXO app
4. Select 'Move to Trash'
5. Empty your Trash Bin.
6. Re-install the app from the Mac App-Store:
  - https://apps.apple.com/us/app/episode-xoxo/id1605250250

If you are still experiencing issues, please submit a support ticket.